All products on the clearance auction site come with a full 12 month warranty.

With one call to our dedicated national service number - 08705 425 425, you will be put through to your local service centre. Here our customer services advisers will talk you through the problem and may be able to help you solve the problem over the telephone (more than 25% of calls are resolved this way).

If we can't solve your problem over the phone we will arrange for an engineer to call to your home and repair the product. Alternatively, we may recommend that you contact our tuning helpline, or to return the product to your local store for inspection.

A free service visit will be arranged if your product is within the first year warranty period, however we reserve the right to charge a callout fee of £25 if on visiting your home, the product is not faulty. We can also offer a chargeable repair service for products that are no longer covered by a warranty.

Please note: If the product develops a fault that we cannot repair, you will be given a full refund of the purchase price. Due to the nature of products offered on the clearance site, exchanges are not available.

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