How do I Register?

It takes just a few minutes to register. To complete the registration process you will need to provide us with some basic information, such as your name, address, etc. Your password can be anything you choose, but do not use your email password.

You also have the option of receiving specials or notice on items via email. Once you have confirmed your choices, you will then have to agree to the site rules and restrictions by confirming you have read the Terms and Conditions page.

You can change your user-specific Password at any time by editing your User Information in My Account.

Click here to Register now.

Do I have to register to browse product listings?

No. You can browse as much as you'd like without signing up. But before you can bid on products on our site, you must be registered.

Why did my screen refresh itself after I just submitted all my information?

Your cookies have probably been disabled in your browser. If your cookies remain disabled, you will not be able to navigate our site.

Do I need to enter my credit card information when I register?

No. You never enter credit card information when registering. But we will need your credit card information when you choose to bid on an item.

What are the System Requirements needed to use the site?

We strongly suggest using versions 5 or 6 of Microsoft's Internet Explorer or version 7 of Netscape's browser (preferably the most current version available).

What do I do if I've forgotten my password?

If you've registered before but do not remember your password, you can get it sent you via email. Use the link on the Log In page (or click here) and enter your email address. We will then email your password to all accounts registered with that email address. This procedure is used to allow you to reset your password with only your email address and without contacting customer support.

Where do I find other Customer Service information?

Click here to be taken to our Customer Support page.

How are items selected for listings?

Comet Clearance auctions offer products that are either end of line, returns or slightly damaged stock. All products are in full working order and come with a 12 month manufacturer's guarantee. Damage is generally cosmetic and may include scratches and dents to items.

What are your website shopping hours?

Orders can be placed 24 hours a day online, with our call centre lines open 7 days a week between 8:30am and 10pm Monday to Friday, 8:30am to 6pm on Saturdays and 10am to 6pm on Sundays. The contact number for our call centre is 0845 600 7002.

What if I cannot find the answer to my question here?

Click here to access our "Contact Us" section which will give you details of how to contact us by phone, mail or e-mail. Our team of advisers should be able to answer any questions you may have.

What is the copyright on this Web site?

Reproduction of all or any substantial part of the Material in any form is prohibited except that individual users may print or save portions of the Material for their own personal use. This licence does not permit users to incorporate the Material or any substantial part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no substantial part of the Material may be distributed or copied for any commercial purpose. No substantial part of the web site may be reproduced on or transmitted to or stored in any other web site or other electronic retrieval system".

When do new auction listings go live on the site?

New auction listings go live on the site most days of the week. The time remaining is shown next to each product.

Will my old product be collected and removed when my new one is delivered?

Comet's collection service is not available for auction products.

What is the store price?

The store price is the price at which the product is currently or has previously been on sale at in Comet stores. As many of the auction products are end of line, these products may not be in Comet stores or on the Comet web site when they are on the Comet auction site - but they will have been in the past.

I live near to the auction location. Can I collect it from there to save on delivery?

No. We do not have the facility for customers to pick up from our delivery centres.

I have not received my product yet, what do I do?

Please call the auction support team on 0141 336 5970 and they will be able to look into for you.

Please note: There are occasions when products get lost in transit. If this happens, we will offer a full refund of the purchase price. Due to the nature of products offered on the clearance site, exchanges or replacements are not available.

How will I know if my bid is Winning?

We will send you an email when your bid is no longer winning. Occasionally, there can be delays in email transmissions. Just in case, we recommend that you visit http://clearance-comet.co.uk frequently to check on the bidding process.

How do I increase my bid?

To increase your bid, go to My Account and search for the bid you wish to increase. Click on the specific bid to submit a new bid amount. All bids are final and binding.

How will I know if my bid won?

We will notify you by email whenever you win. You will then need to visit the site and click on "My Account" to check the official status of your bid.

How can I view a listing of all the bids I've ever submitted?

Go to "My Account" and select "Bidding Activity". On the search page, go to the Auction Status option, select "All" and then click "submit."

Can I submit a bid off-line?

No. At this time, we can only accept online bids.

Why isn't my bid showing up online?

When you call for pages from the Web, they are "cached" on your hard drive to save you time. This does not effect your bid: only your ability to see it on your computer. You can remedy this situation by clicking on ‘Reload.'

How are winning bids determined?

In most auctions, a number of identical items are offered for sale at the same time. When the auction closes, the highest bidders win the available items at the actual bid price. Bids are sorted in order of price, quantity, and then time. If bids are tied for price, the buyer who has bid on the larger quantity of items wins. If a tie still exists, the earlier of the bidders wins.

Why did a bid with a lower quantity beat mine with a higher quantity?

Bids are given precedence based on sort order of Price, Quantity, and then Time placed. If you bid £50.00 on 50 units and someone else then bids £50.00 on 100 units, that person will be winning for all 100 units. If you then raise your bid to £60.00 for 50, you will be winning 50 units (at £60.00) because your price is higher, and the other Bidder will be winning 50 units at £50.00.

Can I submit a bid off-line?

No. At this time, we can only accept online bids.

Do auction products benefit from the same promotions available in Comet stores?

No. You are bidding for the product as displayed. This means that leaflet redemptions, British Gas promotions free offers etc. do not apply.

What if I would like a refund on a product I've purchased?

A full refund is also guaranteed for customers returning a product with a proven technical fault within 28 days of purchase or delivery.

A Comet Engineer must inspect large products. - Please call 08705 425 425

A free inspection and repair will be provided for all products that develop a fault, providing it has not been caused by accident, misuse or neglect, within the manufacturer's guarantee period.

This does not affect your Statutory Rights.

How do I return an item?

In the case of a product being returned within seven days of delivery, you should take it to your local Comet store, who will check that it is complete and in "as delivered " condition.

They will then process the refund, which will be credited against your original method of payment.

If you are returning a faulty portable product, you should return it to your local store, who will arrange for the product to be inspected. If the product is faulty, the store will arrange for a refund to be processed.

If you wish to return a large item, you should contact Comet customer services who will advise on the easiest course of action.

How long should it take for my refund to show up?

When the refund is processed in the store the refund is automatically sent to be credited to your card. The refund should be credited within a few days, any delays are caused by internal banking processes.

Who do I contact if I don't receive my refund?

Click here for the ways to contact our customer services team.

Can I inspect the product before I bid for the product?

It is not possible to see any product for bidding.

I bought an item less than a year ago and it is faulty. I need an engineer to call but I've lost my receipt. Is that going to be a problem?

If purchased through Comet, our audit trail will be able to verify your purchase, in which case, you could arrange for an engineer call. Click here for help and advice.

What about guarantees and back-up service?

All of our products come with a one year guarantee. We also offer the opportunity to extend the guarantee to three or five years with our Accident & Breakdown Cover.

Do you have a repairs service?

Yes, we can offer service for all products under guarantee bought through Comet.

We can also repair products that are not covered by any guarantee at very competitive rates.

Who will repair my product if it breaks down?

We have our own dedicated service team comprising over 600 engineers, who receive regular training to ensure they can repair the latest products.

There are occasions when our own engineers do not call out. In these instances we use the manufacturers own engineers to complete any repairs.

My product doesn't work - what shall I do?

Firstly check the "common faults" section in your instruction booklet which can help solve some basic problems. If you still have a problem you should contact our service team on 08705 425 425 for help and advice.

Can I take a faulty product back to my local store for repair?

If the product is a portable item, you should return it to your local store for repair. If the product is not portable, you should contact 08705 425 425, and you will be connected to your local service centre who will arrange for an engineer to call out to you.

Do you provide spares and accessories for my product?

We currently do not stock spares or accessories on our website. We do stock accessories in our Comet stores, or alternatively, you should contact our recommended accessories supplier on 0870 605 2020.

My product has been in for service for over two weeks. Who can I call to find out what is happening with it?

You should contact 08705 425 425, and you will be passed through to your local service centre.