1. Delivery
a. By selecting shipping when completing Checkout you are automatically requesting us to arrange a courier on your behalf. We will endeavour to deliver to the UK mainland within 3 working days (excluding weekends & public holidays) of receipt and completion of your order; however, delays are occasionally inevitable due to unforeseen factors. Cyber Checkout Limited shall be under no liability for any delay or failure to deliver within estimated timescales.
b. Shipping costs will vary according to size, weight and location. You will be advised accordingly of the cost once your order has been received or you may contact us for a quote.
2. Courier Deliveries
a. It is the customer's responsibility to supply Cyber Checkout with the correct Shipping information. Cyber Checkout Limited shall be under no liability for any postage costs if the wrong delivery information has been supplied.
b. All items delivered require a signature. If a signature is obtained from any person other than the named customer at the specified delivery address, the named customer is still responsible for the item and any charges associated with it.
c. An email is sent to you the afternoon of shipment with tracking details for you to see when your product should be delivered, if you have not received your item within 48 hours of receiving the email please contact us, by telephone. Failure to do this may result in postage needing to be repaid.
d. When you receive your item/s from the courier it is VERY IMPORTANT to ensure that the packaging of your goods is checked, and in good condition BEFORE signing the delivery note. If the couriers attempt to deliver a parcel with damaged packaging PLEASE REFUSE it and instruct the driver to return it back to us. The parcel must be opened and any damage reported to us by phone within 24 hours (working day). This is to comply with our Couriers Insurance Policy. No Claim for damage can be processed if the delivery note is not signed 'damaged' or if we were not notified within 24 hours of the damage from receipt of the delivery. Please report any issues immediately by phoning us. This does not affect you statutory rights on the supply of goods (see Returns, Cancellations & Substitutions for more information).
e. All deliveries require a signature. If you request that the couriers leave your item unsigned then we cannot offer any insurance with the item.
f. If you do not check your product then please sign the delivery slip as "Unchecked".
g. If you have not received your item within 3 working days of dispatch of your order please track your delivery with the details supplied or call us. If the courier has attempted to deliver your item and has left a card you must contact the couriers direct within 7 days of the card being left. If we have had an item returned back to us due to non communication on your part, you will be responsible for additional shipping costs.
h. Heavy items such as trampolines, large swimming pools, games tables etc may require assistance at point of delivery for help with unloading and carrying the item to your property. If you require a two man delivery please request a quote before paying for your item.
i. The point of delivery is the nearest point of your property boundary that can be reached by the driver. The driver cannot be expected to carry the parcel within your property i.e. to your front door or any other location. In certain circumstances when access to you property by the delivery vehicle is restricted then the point of delivery will be the closest that the driver can reach with his vehicle.
j. We aim to dispatch items within 48 hours of payment being received and cleared (except where descriptions state a delay). Requests for a delay in dispatching an item cannot be guaranteed to be actioned and any liability for a returned delivery due to no one present at the delivery address at the time of delivery will be with the buyer.
k. We cannot be held responsible for non delivery of items if the delivery address given is not correct or incomplete (i.e. no house name or number/street details etc). If this is incorrect or incomplete the item may be returned to our distribution warehouse by the courier. If this occurs then you will be liable for the costs of the item to be returned to us and then re-dispatched back to you. i.e. 2 times the original delivery charge.
l. All items will be dispatched to the address supplied within Checkout.
m. All costs must be paid before any item is re-dispatched.
n. Couriers in Norway are to Business Addresses only. We are unable to dispatch goods to Norwegian Residential Addresses.
3. Returns, Cancellations & Substitutions
a. All items must be returned in their original packaging. Our couriers will not collect unpackaged items.
b. The postage is not refundable for any item that has been returned to us due to customers not being at home, and a shipping charge will be required if the customer requires the product to be resent.
c. All collected items must be returned to us by the customer.
4. Refusing a Delivery
a. Refusal of an unwanted item will make you liable for a charge equal to the original delivery for the item to be returned to us and a further charge for the item to be redelivered i.e. a refusal of a delivery for any reason will mean you are liable for an extra cost of twice the original delivery charge.
b. The correct procedure is to accept the delivery, if damaged sign delivery note as such and contact us within 24 hours. We can advise you of the course of action for a replacement.
c. If you have received a faulty (for damaged on arrival please refer to section 2d) or incorrect item, you must notify us (by speaking to a Customer Service Representative on 01438 751651), within reasonable time of receipt, which we consider is 7 days, we will then arrange to collect and replace the item within the usual timescales as indicated in the terms of delivery. You will not be responsible for the shipping costs of goods supplied by Cyber Checkout where a breach in the Sale of Goods Act has been made.
d. If you change your mind after ordering a fixed priced item you have a right to cancel your order within seven days and receive a full refund for the product. This seven day period will begin on the day you receive the item. In order to return the item/s, you must take reasonable care of the item/s and it must be returned in re-sellable condition. In this instance, you will be responsible for the shipping costs both to and from your address. To return your item you must advise us by speaking to customer service. You will be responsible for the item until it arrives back with us in an undamaged condition. If the item is returned damaged in any way then we will not be able to offer a refund and it will be your responsibility to arrange the pickup of the item at you cost
e. Items won on an auction are non-refundable.
5. Pricing & Payment
a. While we try and ensure that all prices are accurate, errors may occasionally occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of continuing with your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
b. All prices include VAT at the applicable current rates but exclude delivery charges.
c. Secure Credit Card Transactions: In order for us to safely and securely process your order using a credit card, the page where you enter your card details is held on a secure server. When this information is sent it is in an encrypted format.
d. Due to the Visa and Mastercard verification (Securecode) we cannot accept Maestro card payments over the phone.
e. No item will be dispatched until full payment has been received and cleared by the bank. For this reason electronic means of payment are preferred.
6. Warranty General Conditions
a. Any warranty given or implied will be a return to base warranty on all our products which includes parts and labour. This warranty covers manufactured defects but does not include wear and tear or misuse and abuse. You will be responsible for all shipping costs incurred. You must use any manufacturer repair or replacement service provided. If you wish to return any faulty item you must first contact us by speaking to a customer service representative.
b. If we cannot repair your item we will issue you with a credit note valid for 28 days. You will be responsible for all shipping costs incurred. (This does not affect your statutory rights).
c. All returns must have a copy of the receipt, as proof of purchase, enclosed and state the Returns number (issued by calling the Customer Service team).
d. Items returned to us need to be examined and any necessary repair or replacement can take up to 30 day to process from receipt of returned goods to dispatch of replacement/ repaired item. If the item is not in stock then it may take more than 30 days to dispatch the replacement.
e. Ebay Fixed price items have a 14 day ‘cooling off period’ Any returns must be arranged and returned within 14 calender days (see point 6c).
7. Third Party Warranty Conditions
a. Some Products come supplied with a warranty direct from the manufacturer. The product description will state if this applies. All items where a third party warranty applies, items must be sent back to the manufacturer.
8. Discounted Bulk Purchases OR Items Bought for Trade or Resale
a. All items bought by companies or individuals for trade or resale purposes will not have any warranty.
b. Discounted bulk purchases do not have any warranty.
9. Other Warranty Conditions: Manufacturers of Pools and Accessories, including but not exclusive to; Bestway and Intex
a. These products including pool liners, pool frame parts, filter/ pumps, pool heaters and any other pool accessory or related product are specifically covered by the manufacturer, they have warranty/ help phone lines and these must be used for any warranty claims. The manufacturers will supply any replacement parts directly to you. Typically you may be requested to cut out a faulty section of the liner and forward to their customer services. You must comply with any conditions including sending of all or part of the pool to them (at your cost) before a replacement is made. We will not directly replace, repair or refund a swimming pool or inflatable product.
10. Item Specific Conditions
a. Trampolines: Due to the nature of trampolines and their use, any warranty given or implied is limited to manufacturing faults and no liability can be excepted for injuries or losses caused with this equipment. Specifically any warranty excludes faults caused by misuse, abuse or inappropriate bouncing. This includes but is not limited to springs being overstretched, tears in jumping mat and frame distortion, bending or breaking due to inappropriate footwear being worn overloading, inappropriate bouncing, bouncing too close to the edge and bouncers contacting the frame.
b. Tents: Tents are manufactured by hand and as such may have small defects included and not limited to imperfections in the tent material, missing tie loops, stitching errors and fit of poles. Due to this manufacturing process tents may also have loose threads, zips may be stitched along the base and seams may need to be sealed.
c. Gazebo's and Pavilions: Due to the nature of the product come with a 30 day warranty only.
d. Kites: Due to the nature of the product come the Kites do not come with any warranty.
11. Contacting Customer Services
a. For all enquiries including dispatch, delivery and after sales service please contact the customer service team on 01438 751651 (9.30am to 5pm).
12. Product Description and Availability
a. Occasionally manufacturers will update their products, and we reserve the right to supply these, even if pictures and descriptions may vary from the listing shown.
b. Pictures are for illustration purposes only and products may occasionally vary in size, shape or colour.
c. Items are sometimes sold that are not available at the specific time of the sale. The estimated delivery time will be shown but due to circumstances beyond our control we may not be able to dispatch at the estimated time. Cyber Checkout Limited shall be under no liability for any delay or failure to deliver within the estimated time scales.
d. Whilst we do our best to ensure that stocks of products are available there may be occasions where broken or damaged stock prevents us from fulfilling an order. In such instances you will be given the choice to wait for stock to arrive or be given a full refund.
13. Liability
a. The maximum liability for any reason is limited to the cost of the item paid.
14. Miscellaneous
a. For International orders, Customs departments will randomly select packages, which they will open and check. Although this does not happen often, they will occasionally open interior packaging. We cannot accept responsibility for these occurrences as Customs procedures are outside our control.
b. All returns have to be checked by us before replacements/ refunds can be issued (refunds only apply if goods are returned within 7 days of receipt).